I ask them why they say they are putting an item on hold if they don't even know that they have it...
they respond with... it said we had it in our computer system... basically a 'i was too lazy to check and i was lying to you when i said i placed it aside'
I spoke to the actual person who I talked to on the phone and she didn't 'remember.'
It pretty much sucks because they are the largest store in SF and probably in the bay area... I'd rather drive further to san jose or palo alto for better service
though.
I believe it was Liberace who said, "I'd rather be a genuine rhinestone than an imitation pearl."
Today I said, "I'd rather be a certified nutcase in Atascadero than own a played out Louis Vee bag, genuine or imitation."
sorry, gracie.
Love the House of Louis Vuitton especially with the current head designer, Marc Jacobs. {{{LOVE}}}
Here's my 2 cents: This boutique in SF had one of the largest selections in Limited Edition pieces. Now here's where the stars start dropping off... I went through
quite a few sales people, with my last one being transfered to Paris last August (was happy for her! Sad for me...), although they track my sales, I haven't had the
same service since until I found Marcy at the Bloomingdale's boutique down the street.
I love Louis Vuitton, yes I do. But the service they provide here is very questionable. After multiple encounters, and paying close attention to my most recent ones,
I've noticed a pattern. This may not be true for all of the staff, but I can say for many.
Showing posts with label louis vuitton neverfull. Show all posts
Showing posts with label louis vuitton neverfull. Show all posts
Sunday, July 29, 2012
Monday, July 23, 2012
Leather Handbags Wholesale , Cheap Leather Handbags Wholesale
SA's.
Hey hating reviewers who have don't buy from here. Yeah their bags are kind of lame & not that innovative. Yeah their stupid logo is somehow a substitute for any
sort of real design. Yeah, its totally overpriced.
Blah Blah Blah.
Their service is pretty great. I came in here to show my husband a pair of sunglasses I'd seen quite a bit ago & the sales lady even brought us a bottle of Perrier
when we told her we were thirsty.
I ended up getting the ruby red sparkle glasses [but then again I'm a glasses fiend] but they were not an everyday purchase.
So yeah, most of their line is not that interesting, but if you keep yourself open to PERHAPS finding something you like, you might. This
mostly-vintage-loves-finding-free-clothes-on-the-street girl did.
The customer service here is great--only when you're about to buy something. But if you need LV for anything else AFTER you make a purchase, you canNOT depend on
them.
I purchased a bag for a little over a grand, and once the hardware broke in less than 2 months, I brought it back to the store, which would only repair it for $500.
No compromise, no alternatives, no joke. You either get it repaired for that much, or you bring it somewhere else. If you opt for the latter, you can never have it
repaired at LV again for any reason.
Hey hating reviewers who have don't buy from here. Yeah their bags are kind of lame & not that innovative. Yeah their stupid logo is somehow a substitute for any
sort of real design. Yeah, its totally overpriced.
Blah Blah Blah.
Their service is pretty great. I came in here to show my husband a pair of sunglasses I'd seen quite a bit ago & the sales lady even brought us a bottle of Perrier
when we told her we were thirsty.
I ended up getting the ruby red sparkle glasses [but then again I'm a glasses fiend] but they were not an everyday purchase.
So yeah, most of their line is not that interesting, but if you keep yourself open to PERHAPS finding something you like, you might. This
mostly-vintage-loves-finding-free-clothes-on-the-street girl did.
The customer service here is great--only when you're about to buy something. But if you need LV for anything else AFTER you make a purchase, you canNOT depend on
them.
I purchased a bag for a little over a grand, and once the hardware broke in less than 2 months, I brought it back to the store, which would only repair it for $500.
No compromise, no alternatives, no joke. You either get it repaired for that much, or you bring it somewhere else. If you opt for the latter, you can never have it
repaired at LV again for any reason.
Monday, July 16, 2012
Louis Vuitton Wallets and coin purses
ME: "Yeah, I'll take the damier speedy 30"
LADY: " Oh, did you want to see the 35, it's just $25.00 difference."
ME: "It's fine, I'll just take the 35 then."
LADY: *A little confused* " Did you want to see it?"
ME: "No thank you, I know how it looks like"
LADY: *completely lost* " Ohh .. uhh did you want to hold it? try it? see it?"
ME: "No, I'm ready to be rung up thank you."
LADY: "Oh wow, I need more customers like you"
We stood in line and waited to be rung up, longer than we did walking around the store. After the sales associates realized we were the last-in-first-out customers,
their eyes started revealing slight signs of REGRET.
Really?! I mean shopping in dress-down clothes isn'at always an eye catcher, but you guys are suppose to sell and represent the product. Yes, Louis Vuitton is a high
end brand, but what right does it give you guys, the workers, to start passing judgments on customers. Furthermore, why do you guys think you have the right to
CHOOSE who to help at your own convience?? Afterall, you guys work off commission, and without the customers, you guys would all be claiming unemployment.
SCENARIO B --
TUESDAY 4:00 PM
After realizing that the 35 was wayyyy too big for my liking, I wanted to exchange it. They ran out of 30's, so they called Bloomingdales LV and confirmed that there
was one available for me. I walked over there and the sales associate said I would need to go back to Union Square and return it. Fine, as I walked back to the Union
Square LV, Jason, the store manager, was really apologetic and accomodating about the misunderstanding. (Yes, in my eyes, you've redeemed the entire store and the
employees).
LADY: " Oh, did you want to see the 35, it's just $25.00 difference."
ME: "It's fine, I'll just take the 35 then."
LADY: *A little confused* " Did you want to see it?"
ME: "No thank you, I know how it looks like"
LADY: *completely lost* " Ohh .. uhh did you want to hold it? try it? see it?"
ME: "No, I'm ready to be rung up thank you."
LADY: "Oh wow, I need more customers like you"
We stood in line and waited to be rung up, longer than we did walking around the store. After the sales associates realized we were the last-in-first-out customers,
their eyes started revealing slight signs of REGRET.
Really?! I mean shopping in dress-down clothes isn'at always an eye catcher, but you guys are suppose to sell and represent the product. Yes, Louis Vuitton is a high
end brand, but what right does it give you guys, the workers, to start passing judgments on customers. Furthermore, why do you guys think you have the right to
CHOOSE who to help at your own convience?? Afterall, you guys work off commission, and without the customers, you guys would all be claiming unemployment.
SCENARIO B --
TUESDAY 4:00 PM
After realizing that the 35 was wayyyy too big for my liking, I wanted to exchange it. They ran out of 30's, so they called Bloomingdales LV and confirmed that there
was one available for me. I walked over there and the sales associate said I would need to go back to Union Square and return it. Fine, as I walked back to the Union
Square LV, Jason, the store manager, was really apologetic and accomodating about the misunderstanding. (Yes, in my eyes, you've redeemed the entire store and the
employees).
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